Terms & Conditions

<div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>1. Introduction & Acceptance</h2><p class="text-gray-600 leading-relaxed mb-3">Mada Travel acts as a booking intermediary for flight tickets and travel services. These Terms & Conditions set out the legal framework for using our website and services. By using the website or completing a booking, you expressly agree to these terms and to comply with the laws and regulations of the Arab Republic of Egypt.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>2. Booking & Payment</h2><p class="text-gray-600 leading-relaxed mb-3">Once a booking is completed, Mada Travel commits to confirming it as soon as payment is processed and sending the ticket details to the registered e-mail. The customer must review the details and verify the correctness of the name, passport number, and flight times before the final ticket is issued.</p><p class="text-gray-600 leading-relaxed mb-3">Listed prices are subject to change based on the airline's pricing at the moment of issuance. Payment is made through the secure available channels (credit cards, bank transfer, or cash deposit as per site policy). Tickets are issued in the customer's name as entered; the party entering the data is responsible for any error.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>3. Cancellation & Refunds</h2><p class="text-gray-600 leading-relaxed mb-3">Cancellation and refund policy follows the airline's terms and the booking class. Basic and cheapest fares are usually non-refundable or partially refundable. Cancellation fees apply per the airline offer at the time of booking, and an administrative fee for Mada Travel expenses may be added.</p><p class="text-gray-600 leading-relaxed mb-3">If the airline reschedules or cancels the flight, the customer may rebook with the fare difference (if any) or receive a refund according to the carrier's policy. Mada Travel cannot guarantee the refund of non-refundable fees.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>4. Travel Documents</h2><p class="text-gray-600 leading-relaxed mb-3">The customer is responsible for obtaining the necessary travel documents (valid passport, visa, permits) and ensuring their validity. Mada Travel is not responsible if travel is denied due to missing or non-compliant documents.</p><p class="text-gray-600 leading-relaxed mb-3">We recommend checking visa requirements for your destination before purchase and verifying visa validity limits; pre-booking travel and health insurance is also encouraged.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>5. Liability</h2><p class="text-gray-600 leading-relaxed mb-3">Mada Travel is a booking intermediary and does not operate flights; therefore it is not liable for delays, cancellations, or lost luggage caused by the airline or carriers. The carrier is responsible for operating the flight and its obligations.</p><p class="text-gray-600 leading-relaxed mb-3">Mada Travel makes every effort to display accurate information but does not guarantee the website is free of technical error or temporary outage. Our maximum liability for any booking is limited to the value of the service fees actually collected, excluding consequential damages.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>6. Acceptable Use</h2><p class="text-gray-600 leading-relaxed mb-3">You must not use the website for any activity that violates the law or public order, attempt to hack or disrupt the service, or enter false data. Any inappropriate use is subject to review and suspicious bookings are cancelled without liability.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>7. Changes to Terms</h2><p class="text-gray-600 leading-relaxed mb-3">Mada Travel reserves the right to amend these terms at any time. The version published on the website becomes effective immediately upon publication, and we recommend reviewing it periodically. Continued use of the website after changes constitutes acceptance of the updated terms.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>8. Governing Law & Disputes</h2><p class="text-gray-600 leading-relaxed mb-3">These terms are governed by Egyptian laws. In case of a dispute, a good-faith effort will be made to reach a settlement; if not possible, disputes are subject to the competent Egyptian courts.</p></div> <div class="mb-8"><h2 class="text-xl font-bold text-gray-900 mb-3 flex items-center gap-2"><i class="fas fa-check-circle text-secondary-500"></i>9. Contact</h2><p class="text-gray-600 leading-relaxed mb-3">For any questions about these Terms & Conditions or booking operations, contact us through the Contact page or the contact channels published on the website; we usually reply within 24 working hours.</p></div>